Case study · Industrial · Field technicians
Poland
A better mobile app for OTIS technicians, validated before a line of production code
OTIS technicians install and maintain elevators every day. Their app was slow and incomplete, so we ran a discovery workshop with the client and its mechanics and built a tested, clickable prototype.
The challenge
Admin work that slowed technicians down
Technicians needed one app to log hours, identify parts, prepare estimates, order services, accept jobs, see their daily calendar and sell parts directly to customers. The existing app was hard to use and missed key functions, so paperwork took time away from repairs.
What we did
Workshop first, then a prototype on real users
We brought together OTIS project owners, the mechanics who use the app and our analysts in an interactive workshop based on the Design Sprint method. The result was a clear concept and scope.
On that basis we built a clickable prototype, tested it with real technicians and refined it based on their feedback.
The result
A validated concept the business and users agreed on
OTIS received a prototype that answered the technicians’ needs and a clear, tested scope for development, so the build could start without guesswork.
Tools
“If you want to make your idea come true fast, Appstronauts are the people to talk to. I would strongly recommend this team.”
Let’s talk
Not sure what to build first?
Book 30 minutes with me. Tell me the problem, and I’ll tell you honestly how we would scope it.
or email radek@appstronauts.co