Case study · Field service SaaS
France & Luxembourg
A dedicated team behind a SaaS platform since 2016
Smartfix30 digitises field service for telecom, retail and utility companies in France. Our team has built and run the platform from the first MVP to millions of users.
The challenge
Field service that did not scale
Booking a technician meant calling a consultant. Companies had little control over their field workforce and the process was slow and expensive.
Smartfix30 wanted a platform the biggest French brands could rely on: high traffic, reliable, scalable and secure, delivered on a tight deadline so the startup could test the market quickly.
What we did
From workshop to MVP in 3 months
We started with workshops to break the idea down and understand the needs of Smartfix30’s future clients. To save time we chose a cross-platform approach (Ionic at first, Flutter today) and ran the project in Scrum, with a demo after every sprint.
- Technician mobile app
- Web app for end customers
- Scalable API
- Real-time dashboard for monitoring visits
- Infrastructure built to handle peak traffic
The result
From startup to market leader
The platform helped Smartfix30 win contracts with top French companies such as Bouygues Telecom. Today more than 11,000 technicians use the app every day and the platform serves over 3.1 million users.
The same dedicated team still develops and maintains the platform, which is the model most of our clients choose: one long-term team that knows the product.
Technology
“Appstronauts’ strength is the availability of their team.”
Let’s talk
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or email radek@appstronauts.co